Are your products testing on Animals?

No, we are against animal testing and ensure our suppliers are too.


Are your products suitable for vegetarians?

Yes, our products are suitable for vegetarians. All of our products with the exception of our lip balms which contains beeswax are also vegan friendly.


Do your products include any SLS or Parabens?

No, we prefer to use lots of wonderful natural ingredients!


Are all your products Organic?

Many of our products are organic but not all.  We strive to find the most gentle and effective ingredients so each product delivers the results you expect. 


Do you use any chemicals in your Oil? 

No. All of our oils are 100% natural cold pressed oils and have not been subjected to any harsh chemical processes.


Why is the colour of my product different from previous one I bought?

The colour of natural products can vary from batch to batch. Many mass produced products are chemically  altered to retain a consistent colour, as we do not source products which have been subjected to such chemical processes it is not unusual to see slight changes in colour from time to time.


The balm I received is grainy, is there something wrong with it?

No, rather it’s showing you that there is not any unnecessary ingredients in the product! Graininess is a natural occurrence and it does not affect the efficacy of the product. Some natural ingredients are sensitive to temperature fluctuations and will cause a grainy effect, it will soften and melt upon contact with body heat.


A product I wanted is out of stock, why do you not stock larger quantities?

Many of our products are handmade so take longer to produce than products made with machinery. We do not stock huge quantities, rather we get more made only when running very low on our existing stock. This way you will receive a fresher product. If you are want information on a product which is currently out of stock, please email us at contact@back2natural.co.uk 


I'm a retailer and would love to stock your products, is this possible?

Yes, we would love to hear from you, please email us at contact@back2natural.co.uk


How much do you charge for delivery and how soon do you dispatch products?

Orders above £15 are free. Please click here to see our delivery information.


How can i return a product?

Please click here to arrange a return. For our full terms and conditions, please click here.


How can I contact you?

Please click here or email us at contact@back2natural.co.uk